GENERAL QUESTIONS

CUSTOM PRINTING and DESIGN SERVICES

CLASSES and PERSONAL INSTRUCTION

GENERAL QUESTIONS

How long does it take for my order to ship?
Most orders are packaged and sent out within 2-3 business days. We send packages through the US Post Office and through FedEx, depending on the size of the shipment.

Do you accept international orders?
We do! Please keep in mind that customs and import taxes are paid by the customer. If you are having items shipped outside of the United States, please contact us for a custom shipping quote.

Do you charge sales tax?
We are required to charge 7% sales tax to Georgia residents. Customers living outside of the state of Georgia are not charged sales tax.

Is my transaction secure?
It is indeed. Smokey Road Press does not share your information with anyone.

What is your return policy?
Returns on unused and unopened products will be accepted within 10 days of purchase for a full refund.

What is your return policy on custom orders?
Because of the nature of custom orders, we cannot offer a refund.

Are you environmentally friendly?
The environment is important to us here at Smokey Road Press. Many of our products are printed on treadle operated cast iron presses that are over 100 years old. This means that they run on our sweat and enthusiasm alone. Did we mention that we look good in shorts? (you would too if you were manually operating a press all week). For larger prints, we use our Vandercook presses, but those use a modest amount of power. We use vegetable oil and minimal solvents for press clean-up and we recycle anything and everything that can be recycled.

Do you give back to the community?
We sure do. Our shop is like working museum and so Smokey Road Press hosts a variety of field trips throughout the year to school-aged children who are interested in learning about the history and process of letterpress printing and hand bookbinding. In addition, we work with Atlanta area inmates through a program that teaches Book Arts to prisoners as part of their rehabilitation program. Book arts is good stuff. We like to spread the word.

Do you offer gift wrapping?
We charge $10 for gift wrapping. Gifts will be wrapped in brown butcher paper and tied with a ribbon. We will also include one of our letterpress printed gift tags.

Where can I find your products locally?
We sell our full stationery line at our Athens, Georgia shop. We also sell at Frontier on Clayton Street and Treehouse Kid and Craft on Broad Street.

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CUSTOM PRINTING and DESIGN SERVICES

What is the process for custom printing?
Once you have placed your order with us, our project manager will contact you to confirm the details of your project. You will receive an email with questions about wording, color choices and the event date.

If we are customizing one of our in-house designs, the next step is for our design team to apply your type, color and wording preferences to your chosen design. It takes us 3 business days to send you a pdf proof. You may make two small changes to the proof (color or typeface choice, for example) before committing to a final design. If you would like to make additional changes, we charge $75 an hour for editing. Once you have signed off on the proof, your project will go into production.

How long does it take to receive my custom order once I have approved the pdf proof?
Please allow 3 weeks for the printing and shipping of your order once the final proof has been approved.

How long does it take to have something designed from scratch?
This really depends on the nature of the project. Straight-forward projects can take a few hours while an elaborate wedding suite may take up to a month. Please note that we advise our clients to have their wording and details in place before we begin working together. We charge $75 an hour for design work with a minimum design fee of $500 for weddings and $200 for all other projects.

How far in advance should I contact you about custom work?
Custom work can take up to a month to design and up to 3 weeks to print. With this in mind, the sooner you contact us the better. Please keep in mind that you will want to have a good idea of the details of the project, such as wording, color choices and style preference, before you consult with us.

When should I send out my save the dates and my wedding invitations?
Depending on your location, save the dates can be sent out up to a year before the wedding date. If your guests require special travel arrangements, the early arrival of a save the date will be met with appreciation. We suggest sending out save the dates at least 3 months before the event date. Wedding invitations are typically sent out 6-8 weeks before your wedding day. Please consider the amount of time it will take to address and prepare your invitations for the mail.

How do I submit the wording for my event?
Once you have placed your order, our project manager will contact you by email to collect the wording for your event.

I need some help with the wording for my event. Can you help me?
Absolutely. Once you have placed your order, our project manager will contact you about the details of your project. At this point in the process, you can speak specifically with her about your wording concerns.

Can you work within the constraints of my budget?
We certainly can. We know how difficult it can be for couples planning a wedding and we are full of suggestions on how to make an impact at any price point.

Do you work with international clients?
We do! Please keep in mind that customs and import taxes are paid by the customer. If you are having items shipped outside of the United States, please contact us for a custom shipping quote.

Is it possible to use colors that are not shown on your ink list?
Yes! We can color match to any color your heart desires. We can work with a fabric swatch or a Pantone color. We can even color match your ink color to your favorite flower or to the color of your eyes! Please keep in mind that ordering a custom color will add an additional $75 (per color) to your order.

What kind of paper do you print on?
We use Cranes Lettra, Arturo and Legion Bamboo papers for our custom printing services and Mohawk Superfine for our custom binding orders. Specialty papers may be ordered for an additional fee. If you have any questions, please visit our custom ordering page or send us an email specifying your desires. We are happy to help.

Can I see a proof before my order is printed?
You bet! We will send you a pdf proof of your design, which you will need to approve, before we proceed with printing.

Can I order samples? How about custom samples?
You may certainly order samples. We charge $10 for each sample. Due to the nature of custom printing, we do not offer custom printed samples.

What if I need to cancel my personalized order?
Once you place your personalized order, we will send you an email confirming the details of the project. Once these details are confirmed, your order is non-refundable.

What if there is a mistake in the final printed piece?
Please keep in mind that we cannot accept returns or reprint a project due to a spelling or grammar error. By approving the final pdf proof, you accept responsibility for the information and layout. If errors are discovered after proof approval, we are required to charge for reprinting the project.

I've read this list of Q and A's but still have more questions. Where do I go from here?
If you have questions about a specific project, please email us. We would be more than happy to help.

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CLASSES and PERSONAL INSTRUCTION

What happens once I sign up for a course?
Once you have signed up for a course, you will receive a confirmation email indicating what you can expect during your class sessions. This email will address details such as what materials you will be using and what kinds of projects students typically tackle.

Can a course be cancelled due to low enrollment?
Yes. We determine if the course will run 7 days before the first class. Courses tend to require a minimum of 3-4 students. If a course is cancelled, those students who have paid will receive a full refund.

Can I cancel my enrollment in a course if I have an unexpected scheduling conflict?
You may cancel your enrollment in a course for a complete refund up to 3 weeks before the course begins. Students who cancel after the 3-week mark will be refunded half of the class fees.

What do I need to bring to class?
This depends on what course you are taking. You will receive an email specifying the specific tools and materials you will need.

Can I bring a friend with me to class if they are curious about the process?
Due to the amount of heavy equipment and specialized tools in the studio, students may not bring friends with them to class. You may, however, suggest that friends visit the store during non-class time to take a tour of our shop.

How do I sign up for personal instruction?
If you are interested in having a private tutorial in printing or bookbinding, please contact the shop to set up an appointment. We charge $100 an hour. If you need to cancel a private session, you need to do so within 24 hours of your session time to receive the full refund.

Can I rent out the studio for a private event?
Yes! We have hosted printing parties, binding birthdays and even bridal showers. Please contact us for more details.

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